Shipping & Warranty

How we ship products

Orders are usually dispatched within one business day. All orders ship for a flat rate of AU$8.50 Australia-wide. All packages are discreet and only identify as “BP”.

We use Australia Post for delivery. The package can be tracked and delivery typically occurs within five business days.

You can track your order via Australia Post: https://auspost.com.au/mypost/track/#/search

When your online purchase is complete, you will receive an email containing your order confirmation and delivery details. We will also provide you with a link that will allow you to track and trace the status of your delivery at any time.

If you do not receive a tracking link, please contact us, we will be happy to help you.

International shipping

Shipping to the USA and Canada is AUD$22 flat, except for large or heavy items, which incur additional charges. The checkout page always reflects the actual shipping cost.

Our website charges in Australian dollars. The actual price charged will be subject to the exchange rate of your local currency applied by the credit or debit card company. Your financial services provider may charge currency conversion and administration fees on purchases and any refunds that we provide.

All international orders are sent with Australia Post Express and exclude customs and tax charges. Until your shipping address is set on the checkout page, you may see Australia-oriented taxes included in the price.

Please refer to your tracking number for a delivery status on your order. If you’re still having issues, please contact us.

Warranty & returns

Our products come with a one month warranty, during which period we will replace a defective product free of charge. The warranty does not cover wear and tear, abuse, loss, or unintended use.

Please contact us with a description of the problem, a photo and your contact details. We will then follow up with further instructions or send a replacement.

We do allow ‘change of mind’ returns within 7 days of delivery, provided the product is unused and in sellable condition. However, we request that the customer pay for the return postage. No returns will be entertained without prior communication, so please reach out first.

For the complete details, have a read of our full terms and conditions, in particular the Returns section.