Standard shipping: Delivery in 2-6 business days (Australia) and 4-9 business days (New Zealand) from dispatch
During peak periods, dispatch delays may occur
Once shipped, Banana Passion® is not responsible for courier delays
Click and Collect Pickup:
Free collection available from our Chiswick, NSW warehouse. Simply select Click and Collect at checkout
Wait for your confirmation email and text before coming to collect
Pickup hours: 9am–5pm, Monday–Thursday. We are flexible if you want to come during other times. However that has to be agreed with the owner via a text. Remember this is not a store front and sometimes we are away for deliveries or even doing postal runs for our orders.
Delivery Partners:
We use Australia Post for fast, safe delivery
Tracking links are sent via Australia Post once dispatched. Please check your junk emails if you have not received the link.
Secure Delivery:
Please ensure a safe, secure location for your parcel
Banana Passion® cannot replace items marked as delivered and stolen from your address
International Shipping:
We ship worldwide — real-time rates and delivery estimates calculated at checkout
Orders dispatched from Australia within 2 business days
Customs clearance and remote locations may add extra time
Order Changes & Cancellations:
Requests accepted before your confirmation email is sent
Once confirmed, orders are binding (see our refunds & returns for exceptions)
Returns:
Contact us before returning your order
Items must be unopened and in saleable condition
Return shipping is at your cost
Need Help?
For questions about orders, shipping, or delivery, contact our support team: info@bananapassion.com.au
